Gasum Front-End Revolution

 
 

Challenge

Customers of Gasum, a Finnish integrated gas company,  require timely information and practical management tools for their products and services. There needs must be met reliably and securely. Gasum had been serving their customers through an extranet service and were looking to provide updated product offering, enhanced user experience fitting their customers’ everyday business needs, and enable more flexible and efficient development of their digital services.

Until now, these needs had been addressed with a custom extranet service now approaching the end of its lifespan. The need for comprehensive redesign had grown over time and it had become challenging to find competence for overhauling the legacy codebase into a modern and easily maintained service.

Solution

Since the backend was fulfilling its most critical role well with limited customer-facing capabilities, we started to look for ways to enhance the product without sacrificing its good parts and re-implementing functionality that had been perfected over years of production use.

Gasum and Nordcloud Solutions agreed to undertake a proof-of-concept project to make sure that the technical challenges could be solved before commencing design work. The proof-of-concept project was found successful just after two weeks. With the key technical risks out of the way, both Gasum and Nordcloud Solutions were confident to kick-off the development project.

Nordcloud Solutions designers and developers teamed up with Gasum’s specialists with business and IT expertise and conducted an agile development project where frequent checkpoints and real-world feedback guided the efforts towards delivering maximum customer value.

On design, we had a small team responding to development needs in an agile manner.  Lead Service Designer Tero Liikka recalls how the process jumped in seemingly chaotic movements from high level service vision work to the minuscule details of the interface.  

 
 
Our design work included experience blueprint on critical functionalities. This lead to clickable prototypes which we presented for customer feedback, only to be taken back for further design iterations.
— Tero Liikka, Lead Service Designer, Intergalactico
 
 

Rapid prototyping, human-centered design process and agile deliveries are a natural part of Intergalactico's design process, and this is how we ran the Gasum project as well.

At the end, we launched a beta to solicit more user feedback. This allowed to quickly fix any UI issues that might hinder user experience.

Results

The previous extranet was replaced by the new solution which serves the customers’ needs better than ever and accelerates Gasum’s ability to develop their business and offering with the support of digital services that can keep up with rapid changes and individual requirements. The new system has minimal operating expenses and automatically scales to meet sudden peaks in demand. The API is easily extendable and reusable for future needs.

 
 
 

About Gasum

Energy company Gasum is a Finnish gas sector expert that is building a bridge to a carbon-neutral society on land and sea. Gasum imports natural gas to Finland, products and upgrades biogas in Finland and Sweden, and transmits and delivers these for energy production, industry, homes, and land and maritime transport. The Gasum subsidiary Skangas is the leading Nordic expert in liquefied natural gas (LNG) that will continue to strengthen the position and infrastructure of LNG and the utilisation of new gas solutions in Finland, Sweden and Norway.